Support

Open MosaicPay and go to Support. Tickets opened there are tied to your account, so we can see your cards and transactions without asking you to describe them — and you get the reply as a notification.

Write to support@mosaicpay.io from the address your account uses, so we can identify you.

We answer within one business day. Never send your full card number, CVV or PIN — we will never ask for them.

• A deposit has not arrived. The top-up screen shows live progress and the confirmations counted so far; funds are credited once the network confirms to the required depth.
• A payment was declined. Check the card balance — a charge above it is refused and no money leaves the card.
• Data requests. For access, correction or deletion of your data, write to privacy@mosaicpay.io.

OKO230688 LLC, registration number 94727228

N208, Mshvidoba str., Senaki 4100, Georgia